Inside the AI plan
The phone becomes
part of the Repair.
AI Concierge works from authorized AutoSync context, with clear boundaries and a record of what happened.
- 01 / Verify
Know the caller.
Name and vehicle details establish context. Caller ID alone is not verification.
- 02 / Understand
Use the Repair.
Current status, recorded ETA and transportation information inform the conversation.
- 03 / Help
Find the next step.
Tracking links, callback requests, inquiries and trusted transfer when permitted.
- 04 / Remember
Keep the context.
Call outcomes and follow-ups stay associated with the Customer and Repair.