AutoSync / Collision shop software

One Repair.
Everything connected.

The operating layer for your collision shop. Connect the work, the customer, the conversation, and what happens next.

Book an AutoSync demo Explore the workflow

Core from $399/month · $1,500 standard setup

ONE REPAIR. EVERYTHING CONNECTED.Illustrative product view · Example content

AutoSyncShop workspace Repairs AS-1042

REPAIR AS-10422022 Honda AccordMaya Bennett · Customer

Refinishing

TechnicianAlex Morgan

Estimated readyFriday, Nov 13

TransportationLoaner needed

Checked inBody repairRefinishingReady for Pickup

LATEST CUSTOMER UPDATE

Your vehicle has moved into refinishing. We’ll keep you updated as work progresses.

SMS · DeliveredEmail · Queued

Connected to this Repair

COMMUNICATIONThe update.
And what happened next.

Customer updatePublished

SMS notificationDelivered

Email notificationQueued

One history. Each delivery state kept intact.

TRANSPORTATION + FLEETThe need.
The vehicle. The return.

Customer needLoaner Friday

JCC-02 · Honda HR-VOut

Expected backToday · 5 PM

Planning does not reserve a vehicle. Assignment and custody stay distinct.

AI CALLSA conversation.
With Repair context.

ReasonStatus inquiry

RequestTracking link

Associated withAS-1042

Authorized context in. A connected call outcome back.

Repair → Customer → Team → Communication → TransportationOne connected operating layer

AutoSync

The connected operating model

The details change.
The context stays.

Follow one Repair through the shop, the conversations, and the decisions around it.

01 / Repair

Start with the work.

The customer, vehicle, stage, estimated ready date, and assigned technician belong together. Notes and photos keep the history close at hand.

One Repair record connects the team’s work to the customer’s experience.

02 / Communication

Keep the conversation attached.

Customer updates, SMS, email, and AI phone outcomes stay connected to the Customer and Repair. The next person can pick up with context.

A published update, a delivered message, and a queued email each have their own state.

03 / Transportation + Fleet

Plan the need.
Track the vehicle.

A customer needing a loaner and a vehicle being in their custody are different things. Pro connects transportation planning, Fleet assignment, custody, and return history.

Record mileage, condition, and the responsible operator when a vehicle returns. A transportation plan does not automatically reserve a vehicle.

04 / Attention

See what needs
the next move.

A missed expectation, a communication gap, a vehicle waiting for pickup. Bring the exceptions into view with the Repair context needed to act.

Attention and Manager Intelligence help your team see the work across the shop.

Repair / AS-1042Example content

In progress

A clear record
of the work.

Maya Bennett · Honda Accord

Current stageRefinishing

TechnicianAlex Morgan

Estimated readyFriday

LATEST SHOP NOTE

Body repair is complete. Confirm panel alignment before refinishing.

Internal · Visible to the shop

CustomerNotes & photosHistory

Communication / AS-1042Example content

Connected history

The whole
conversation.

Maya Bennett · Honda Accord

10:42

AI phone call

Status inquiry · Tracking link requested

10:39

SMS notification

Repair update

Delivered

10:39

Email notification

Waiting to send

Queued

10:38

Customer update

Vehicle moved into refinishing.

Transportation + Fleet / ProExample content

Separate states. Shared context.

A need.
An assignment.
A return.

TRANSPORTATION NEEDShop loaner needed Friday.

Planning records the need. It does not reserve a vehicle.

FLEET / ASSIGNED VEHICLEJCC-02 · Honda HR-V

Out

CustomerMaya Bennett

Expected returnToday · 5:00 PM

Return mileageConditionOperator

Attention / ProExample content

Human follow-up

The next action,
in focus.

Examples of work that needs a closer look.

Overdue expectation

Review the recorded ready date.

Communication gap

Check the latest customer update.

Ready for Pickup too long

Follow up on the next handoff.

Ready for Pickup and Delivered stay distinct.

Illustrative product views · Example content, not customer data

Core / A shared source of truth

One Repair.
Two clear experiences.

Your team needs the full operational picture. Your customer needs a clear answer about their vehicle. AutoSync connects both, with control over what is shared.

Inside the shopExample content

The context behind the work.

Repair stageRefinishing

Assigned technicianAlex Morgan

Internal noteConfirm panel alignment.

Transportation needLoaner needed Friday

Notes, photos, assignments, and history stay with the Repair. Pro adds Attention, transportation, and Fleet context.

Technician updates feed the same record.

With the customerExample content

A clear view of the progress.

CURRENT REPAIR STAGERefinishing

Checked in
Body repair
Refinishing
Ready for pickup

Estimated ready dateFriday

“Body repair is complete. Your vehicle is moving into refinishing.”

A branded tracker brings together recorded estimates, the latest update, shared photos, progress, and a way to contact the shop. Estimates can change.

Your team decides which notes and photos are visible.

Quick Updates

Choose a professional update. Edit it. Publish it. Give the customer a clear next chapter.

Communication / Connected to the Repair

Every conversation
stays with the work.

An update, a message, a phone call. Keep the conversation connected to the Customer and Repair so the next person has the context.

AI Calls bring phone outcomes into that history. SMS and email retain their delivery states, so your team can see what actually happened.

Built to know the difference

Queued isn’t delivered.

A message waiting to send should never look like a message that reached the customer.

Repair AS-1042 / CommunicationExample content

One Repair.
The whole conversation.

Open an event to see its context.

10:38
CUSTOMER UPDATEMoved into refinishingPublished
Body repair is complete. The latest update is visible in the customer tracker.
Repair → Customer tracker
10:39
SMSRepair update notificationDelivered
The SMS notification is marked delivered. Its delivery state stays attached to this event.
Repair → SMS → Customer
10:39
EMAILRepair update notificationQueued
This email is waiting to send. A queued message is not presented as a delivered one.
Repair → Email queue
10:42
AI PHONE CALLStatus inquiryOutcome
Tracking link requested. The call outcome stays connected to Maya Bennett and Repair AS-1042.
Call → Customer + RepairExplore the AI flow

Illustrative communication history · No customer data

Pro / See and manage the operation

Know what needs
a human.

Step back from a single Repair without losing the details. Attention, Manager Intelligence, and Daily Brief bring the operation into focus.

Manager IntelligenceExample overview

The shop, in context.

Active RepairsCurrent work

Need AttentionExceptions

High PriorityFocus first

Ready for PickupNext handoff

Bring current work, technician workload, communication gaps, and transportation together. Detailed Analytics adds throughput and historical context to support management decisions.

AttentionExample categories

A place for the exceptions.

Overdue expectation
Communication gap
Ready for Pickup too long

Review the work that needs a closer look, then act with the Repair context beside you.

Daily BriefExample summary

Start the day
already caught up.

A concise view of active Repairs, Attention, high-priority work, and vehicles Ready for Pickup. Find the operational priorities before the day gathers pace.

Ready for Pickup and Delivered remain separate states. The next handoff matters.

AI / Extend AutoSync to the phone

The call is part
of the Repair.

AI Concierge uses authorized AutoSync context to help with customer calls. The answer and the follow-up belong with the work.

Illustrative AI example

Follow the context,
from caller to Repair.

01 / Verify
The caller supplies their name and vehicle. Caller ID alone is not customer verification.
02 / Understand
Retrieve current authorized Repair information before answering questions about the work.
03 / Help
Handle status, recorded ETA, transportation questions, tracking-link requests, callbacks, and inquiries.
04 / Transfer
Connect to a trusted shop destination when a transfer is permitted.
05 / Remember
Keep calls, outcomes, follow-ups, and communication associated with the Customer and Repair.

AutoSync / AI ConciergeExample content

Customer call“Where is my repair?”

Maya Bennett
Honda Accord

Verify / Start with the caller

First, establish
the right context.

Caller-supplied nameMaya Bennett

Caller-supplied vehicle2022 Honda Accord

Caller ID alone is not verification. Authorized Repair context follows customer verification.

Understand / After customer verification

The answer starts
with the Repair.

Repair AS-1042Authorized context

Current stage: Refinishing
Estimated ready: Friday, Nov 13
Transportation need: Loaner needed Friday

Current recorded information. A transportation need does not reserve a vehicle.

Help / Use the available context

A useful answer.
A clear next step.

Status inquiry

Refinishing.
Estimated ready Friday.

ETA shared only when recorded.

Tracking-link requestUse the customer’s existing authorized contact.

Transportation questions, callbacks, and inquiries keep their context, too.

Transfer / When permitted

Know when
to bring in the shop.

Customer call

Trusted shop
destination

Transfer uses a trusted shop destination and only when permitted. Callback and inquiry capture support follow-up.

Remember / Keep the conversation attached

The call ends.
The context stays.

Communication historyRepair AS-1042

Example

Status inquiry + tracking-link request

CustomerRepairFollow-up

Calls, outcomes, and follow-ups stay associated with the Customer and Repair.

Illustrative sequence · No live call or customer data

Grounded in what’s recorded.

Share an ETA only when it exists. Keep a transportation need distinct from a reservation. Send tracking links through the customer’s existing authorized contact.

A connected product. Three levels.

Run the Repair.
See the operation.
Extend to the phone.

Start with the Repair and customer experience. Add management visibility with Pro, then bring the same context to customer calls with AI.

01 / CORE

Monthly subscriptions in USD · $1,500 standard setup. Usage charges and scope are confirmed in your proposal.

Compare the full plans

Your shop. Your workflow.

See how it connects.

Walk through your repair process, customer communication, and rollout scope in an AutoSync demo.

Book an AutoSync demo

One Repair.
Everything connected.

The details change.
The context stays.

Start with the work.

Keep the conversation attached.

Plan the need.
Track the vehicle.

See what needs
the next move.

A clear record
of the work.

The whole
conversation.

A need.
An assignment.
A return.

The next action,
in focus.

One Repair.
Two clear experiences.

The context behind the work.

A clear view of the progress.

Every conversation
stays with the work.

Queued isn’t delivered.

One Repair.
The whole conversation.

Know what needs
a human.

The shop, in context.

A place for the exceptions.

Start the day
already caught up.

The call is part
of the Repair.

01 / Verify

02 / Understand

03 / Help

04 / Transfer

05 / Remember

First, establish
the right context.

The answer starts
with the Repair.

A useful answer.
A clear next step.

Know when
to bring in the shop.

The call ends.
The context stays.

Grounded in what’s recorded.

Run the Repair.
See the operation.
Extend to the phone.

Run the Repair.

Manage the operation.

Connect the phone.

See how it connects.

One Repair. Everything connected.

The details change. The context stays.

Start with the work.

Keep the conversation attached.

Plan the need. Track the vehicle.

See what needs the next move.

A clear record of the work.

The whole conversation.

A need. An assignment. A return.

The next action, in focus.

One Repair. Two clear experiences.

The context behind the work.

A clear view of the progress.

Every conversation stays with the work.

Queued isn’t delivered.

One Repair. The whole conversation.

Know what needs a human.

The shop, in context.

A place for the exceptions.

Start the day already caught up.

The call is part of the Repair.

01 / Verify

02 / Understand

03 / Help

04 / Transfer

05 / Remember

First, establish the right context.

The answer starts with the Repair.

A useful answer. A clear next step.

Know when to bring in the shop.

The call ends. The context stays.

Grounded in what’s recorded.

Run the Repair. See the operation. Extend to the phone.

Run the Repair.

Manage the operation.

Connect the phone.

See how it connects.

One Repair.
Everything connected.

The details change.
The context stays.

Plan the need.
Track the vehicle.

See what needs
the next move.

A clear record
of the work.

The whole
conversation.

A need.
An assignment.
A return.

The next action,
in focus.

One Repair.
Two clear experiences.

Every conversation
stays with the work.

One Repair.
The whole conversation.

Know what needs
a human.

Start the day
already caught up.

The call is part
of the Repair.

First, establish
the right context.

The answer starts
with the Repair.

A useful answer.
A clear next step.

Know when
to bring in the shop.

The call ends.
The context stays.

Run the Repair.
See the operation.
Extend to the phone.